Knowledgebase

Can I submit a technical request over IM or Phone?
Security, accuracy, and efficiency is our #1 concern. Since requests cannot be accurately,...

Do I have access to update my site 24 hours a day?
Yes absolutely. Whether you're a day person or a night owl, your site is available for you to...

Do you host Adult sites?
Pornographic media is not permitted. Adult commercial sites are however, permitted including:...

Do you offer a control panel?
Yes, we provide all our customers with a free CPanel...

Do you offer a money back guarantee?
Yes. If for any reason during the first 30 days as a Mabuhay Hosting customer, you are not...

Do you offer any trial period?
We currently do not offer trial periods since we offer a 100% unconditional money back guarantee...

Do you place banner advertisements on my website?
No, we do not place any forced advertisements on...

Do you provide support for complex technical problems as well as simple technical problems?
Our system administrators are capable of tackling any type of technical problem regardless of...

How long does it take to respond to a ticket?
Statistically, most tickets are answered within 1 hour, and resolved within 3 hours. However, the...

How often are the sites backed up?
Our Web Server is backed up weekly locally.

How soon will my account be set up and ready for use?
All orders are setup within 3 hours of purchase if not sooner.

I like what you have to offer, but how do I know it's real?
Think about it this way, we offer a 100% unconditional 30 day money back guarantee, no setup fee,...

Is there a minimum time contract/commitment?
Not at all. You can pay monthly, quarterly, semi-annual or yearly. You can also cancel at any time.

Is your order form secure?
Yes, we use RapidSSL encryption technology to protect your...

What does MABUHAY Hosting consider policy violations?
MABUHAY Hosting prohibits sites engaged in illegal activities,...

What happens if a ticket takes longer than 24 hours to resolve?
Tickets never take longer than 24 hours to resolve, however, in certain instances, if you report...

What is a Virtual Domain?
A Virtual Domain means having your own domain name (http://www.your-name.com) without having to...

What is the client to server ratio on your servers?
Each server is hosted at no more than 60% capacity to ensure optimal room for the future growth...

What is web hosting with Mabuhay Hosting?
It is purchasing of disk space, bandwidth and related services on Mabuhay Hosting's servers...

What is your average customer satisfaction and retention rate?
Since we first started, over 99% of our customers have been satisfied. The majority of our...

What is your scripting usage policy?
MABUHAY Hosting reserves the right to remove any executable...

What type of servers do you use?
Xeon 2.4 GHz or better.

What's the bottom line?
We have no setup fee, no contract, no hidden fees, and an unconditional 30 day money back...

Where are your servers located?
Our Web Server is located in Dallas, Texas.VPS & Dedicated servers are in the Philidephia...

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